Automate Where is my order support for Shopify.
Valyn replies to repetitive order tracking emails automatically, so merchants spend less time answering the same support questions.
Built for Shopify merchants. Secure, simple, and focused on order support.
Your support inbox should not be full of tracking questions.
Customers ask Where is my order every day.
Tracking questions create repetitive support work.
Delayed replies increase customer frustration.
Support workload grows with order volume.
Valyn handles repetitive order support automatically.
A focused workflow for emails that can be answered from Shopify order data.
- Customer sends an order-related email
- Valyn detects the request
- Valyn finds the matching Shopify order
- Valyn replies with status and tracking
Focused features for order support.
WISMO detection
Detects order tracking questions from customer emails.
Shopify order lookup
Finds the correct order using email, order number, and recent order history.
Automatic replies
Sends clear customer replies using merchant-approved templates.
Merchant control
Enable, pause, retry, or review automation from the dashboard.
Dashboard preview
See what was processed, replied to, and escalated.
Valyn dashboard
Order support overview
| Customer | Intent | Order | Status |
|---|---|---|---|
| sarah@example.com | WISMO | #1042 | Replied |
| marc@example.com | WISMO | #1038 | Replied |
| lena@example.com | Other | - | Ignored |
Use cases
Built for merchants who keep seeing the same tracking questions.
Reduce repetitive tickets without adding helpdesk complexity.
Reduce repetitive support tickets
Save merchant time
Improve response speed
Keep customers informed
Avoid unnecessary helpdesk complexity
Security
Designed with merchant trust in mind.
Valyn is built around limited access, clear logs, and merchant-controlled automation.
Uses only required Shopify permissions
Focused controls for order-support automation rather than broad customer-data access.
Read-focused order access
Focused controls for order-support automation rather than broad customer-data access.
Secure token storage
Focused controls for order-support automation rather than broad customer-data access.
Merchant-controlled automation
Focused controls for order-support automation rather than broad customer-data access.
Logs every automated reply
Focused controls for order-support automation rather than broad customer-data access.
Shopify install
Start automating order support today.
Enter your Shopify store domain to start the OAuth install flow. You can configure forwarding and SMTP after installation.