Features
Order support automation built for Shopify merchants.
Valyn receives customer emails, detects repetitive order questions, finds Shopify order data, and replies with controlled templates.
The core workflows.
Order tracking automation
Detect tracking requests, find the Shopify order, and return clear status or tracking details.
Learn more
WISMO automation
Reduce repetitive Where is my order emails without turning your support process into a chatbot.
Learn more
Customer support automation
Automate the highest-volume repetitive questions while keeping manual control for exceptions.
Learn more
Dashboard
Monitor automation without leaving Shopify.
The dashboard shows processed emails, automation status, failed lookups, reply outcomes, and recent support logs.
Valyn dashboard
Order support overview
| Customer | Intent | Order | Status |
|---|---|---|---|
| sarah@example.com | WISMO | #1042 | Replied |
| marc@example.com | WISMO | #1038 | Replied |
| lena@example.com | Other | - | Ignored |
Merchant settings stay explicit.
Merchants can enable or pause automation, choose language, customize greeting and signature, set reply behavior, and verify SMTP settings.
Enable or disable automation
Language
Reply tone
Signature
Response delay
Shopify install
Start automating order support today.
Enter your Shopify store domain to start the OAuth install flow. You can configure forwarding and SMTP after installation.