FAQ
Questions merchants ask before automating order support.
Clear answers about what Valyn does, what it does not do, and how the automation stays controlled.
Valyn automates repetitive Shopify support emails, starting with order tracking requests.
No. Valyn is focused on repetitive order support. It is not a full helpdesk.
No. The first version reads only the order-related data needed to answer customer questions.
Valyn sends a fallback reply or marks the message for manual review depending on your setup.
Yes. Merchants can pause automation at any time.
The product is built around English, French, and German reply templates.
Valyn uses limited Shopify permissions, encrypted SMTP credentials, structured logging, and data minimization.
Yes, especially stores receiving many repetitive tracking questions from customers.
Shopify install
Start automating order support today.
Enter your Shopify store domain to start the OAuth install flow. You can configure forwarding and SMTP after installation.